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Refund Policy

Effective Date: 12 April 2026

1. General Policy At PizzaOrdering.site, customer satisfaction is our top priority. As an independent delivery coordination service, we work closely with our local fulfillment partners to ensure your meal arrives fresh and correct. If something goes wrong, we are here to help.

2. Eligible Refund Situations Refunds or order corrections may be issued under the following specific conditions:

  • Order Not Delivered: If your order fails to arrive at the specified delivery address.

  • Incorrect Order: If the items delivered do not match the order placed via our hotline.

  • Significant Quality Issues: If the food is damaged or has major quality concerns upon arrival.

3. Non-Refundable Situations We cannot offer refunds in the following cases:

  • Change of Mind: If you decide you no longer want the pizza after the local vendor has started preparation.

  • Incorrect Information: If the customer provides an incorrect delivery address or phone number.

  • Minor Preferences: Minor differences in taste preferences or "look" compared to website images.

  • Delays: Minor delays due to heavy traffic or extreme weather conditions.

4. How to Request a Refund To initiate a refund request, you must contact us within 24 hours of the scheduled delivery time:

5. Refund Processing Once your request is verified with the local fulfillment partner, approved refunds will be processed back to your original payment method within 5–10 business days.